Privacy Policy

The user is informed of the regulations concerning the communication of the General Data Protection Regulation (GDPR: No. 2016-679).

For personal data collected in connection with the creation of the user’s personal account and their browsing on the website, the data controller is ‘Nordstad-Turnveräin A.s.b.l.’, represented by Alain Wickler, its legal representative.

As the controller of the data it collects, Nordstad-Turnveräin A.s.b.l. undertakes to comply with the legal provisions in force. Whenever the publisher processes personal data, it takes all reasonable measures to ensure the accuracy and relevance of the personal data in relation to the purposes for which www.nordstad-turnverain.lu processes it.

www.nordstad-turnverain.lu may process all or part of the data:

• to enable navigation on the Website and the management and traceability of the services ordered by the user: connection and usage data for the Website, billing, order history, etc.
• to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
• to improve navigation on the Website: connection and usage data
• to conduct optional satisfaction surveys on www.nordstad-turnverain.lu: email address
• to contact interested parties: Surname, first name, address, date of birth, telephone number, e-mail address

In accordance with current European regulations, users of www.nordstad-turnverain.lu have the following rights:

• right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating and completeness of their data, the right to block or erase personal data (Article 17 of the GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication or storage is prohibited.
• right to withdraw consent at any time (Article 13-2c GDPR)
• right to restriction of processing of user data (Article 18 GDPR)
• right to object to the processing of user data (Article 21 GDPR)
• right to the portability of data provided by the user, when such data is subject to automated processing based on consent or a contract (Article 20 GDPR)
• The right to decide on the fate of the user’s data after their death and to choose to whom www.nordstad-turnverain.lu should (or should not) pass on their data.

As soon as www.nordstad-turnverain.lu becomes aware of the death of a user and in the absence of instructions from them, www.nordstad-turnverain.lu undertakes to destroy their data, unless its retention is necessary for evidentiary purposes or to meet a legal obligation.

If the user wishes to know how www.nordstad-turnverain.lu uses their personal data, requests to rectify it or objects to its processing, the user may contact www.nordstad-turnverain.lu in writing at the following address:

Nordstad-Turnveräin Asbl – DPO, Alain Wickler
35, um Boeschel
L-9017 Ettelbruck

In this case, the user must indicate the personal data that they would like ‘www.nordstad-turnverain.lu’ to correct, update or delete, identifying themselves precisely with a copy of an identity document (identity card or passport).

Requests for the deletion of personal data will be subject to the obligations imposed on ‘www.nordstad-turnverain.lu’ by law, particularly with regard to the storage or archiving of documents. Finally, users of ‘www.nordstad-turnverain.lu’ may lodge a complaint with the supervisory authorities, in particular the CNPD (https://cnpd.public.lu/fr/particuliers/faire-valoir/formulaire-plainte.html).

www.nordstad-turnverain.lu undertakes not to process, host or transfer the information collected about its customers to a country outside the European Union or recognised as ‘unsuitable’ by the European Commission without first informing the customer. However, www.nordstad-turnverain.lu remains free to choose its technical and commercial subcontractors, provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

‘www.nordstad-turnverain.lu’ undertakes to take all necessary precautions to preserve the security of the Information and, in particular, to ensure that it is not disclosed to unauthorised persons. However, if an incident affecting the integrity or confidentiality of customer Information is brought to the attention of www.nordstad-turnverain.lu, the latter shall inform the customer as soon as possible and communicate the corrective measures taken. Furthermore, www.nordstad-turnverain.lu does not collect any ‘sensitive data’.

The user’s personal data may be processed by subsidiaries of ‘www.nordstad-turnverain.lu’ and subcontractors (service providers), exclusively for the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes outlined above, the main individuals likely to have access to user data on ‘www.nordstad-turnverain.lu’ are primarily our customer service agents.

Regardless of the efforts made, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify the users concerned so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their accounts and to providing them with all the information they need to help them meet their own regulatory reporting obligations.

No personal information about users of the www.nordstad-turnverain.lu website is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only in the event of the acquisition of ‘www.nordstad-turnverain.lu’ and its rights would it be possible for such information to be transferred to the potential purchaser, who would in turn be bound by the same obligation to store and modify data with regard to users of the www.nordstad-turnverain.lu website.

To ensure the security and confidentiality of personal data and health data, ‘www.nordstad-turnverain.lu’ uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords.

When processing personal data, ‘www.nordstad-turnverain.lu’ takes all reasonable measures to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction.

The ‘www.nordstad-turnverain.lu’ website contains a number of hypertext links to other websites.
However, ‘www.nordstad-turnverain.lu’ is unable to verify the content of the websites visited in this way, and therefore accepts no responsibility for them.

Unless you decide to enable cookies, you agree that the website may use them. You can disable these cookies at any time, free of charge, using the disabling options available to you and listed below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the website.

A ‘cookie’ is a small information file sent to the User’s browser and stored on the User’s device (e.g. computer, smartphone) (hereinafter ‘Cookies’). This file contains information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies do not damage the User’s device in any way.

www.nordstad-turnverain.lu may process information about the User’s visit to the Website, such as the pages viewed and searches performed. This information enables www.nordstad-turnverain.lu to improve the content of the Website and the User’s browsing experience.

Cookies facilitate navigation and/or the provision of services offered by the Website. Users can configure their browsers to allow them to decide whether or not to accept cookies so that they are stored on their devices or, conversely, rejected either systematically or according to their issuer. Users may also configure their browser software so that they are asked to accept or refuse cookies on a case-by-case basis, before a cookie is likely to be stored on their device.

www.nordstad-turnverain.lu informs Users that, in this case, not all of the features of their browser software may be available.
If the User refuses to accept cookies on their device or browser, or if the User deletes those that are stored there, the User is informed that their browsing and experience on the Website may be limited. This may also be the case when www.nordstad-turnverain.lu or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.

Where applicable, www.nordstad-turnverain.lu declines all responsibility for the consequences of the degraded functioning of the Website and any services offered by www.nordstad-turnverain.lu, resulting from (i) the User’s refusal of Cookies (ii) the impossibility for www.nordstad-turnverain. lu to record or consult the Cookies necessary for their operation due to the User’s choice. Each browser has a different configuration for managing Cookies and the User’s choices. This is described in the browser’s help menu, which will allow the User to find out how to change their Cookie preferences.

Users may choose to express and modify their cookie preferences at any time. www.nordstad-turnverain.lu may also use external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, LinkedIn and Google Plus on the www.nordstad-turnverain.lu website or in its mobile application, and if the User has accepted the use of cookies by continuing to browse the www.nordstad-turnverain.lu website or mobile application, Twitter, Facebook, LinkedIn and Google Plus may also place cookies on your devices (computer, tablet, mobile phone).

These types of cookies are only placed on your devices if you consent to them by continuing to browse the www.nordstad-turnverain.lu website or mobile application. However, Users may withdraw their consent to www.nordstad-turnverain.lu placing this type of cookie at any time.

www.nordstad-turnverain.lu may occasionally use Internet tags (also known as ‘tags’ or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs and one-by-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.

These tags are placed both in online advertisements that allow Internet users to access the Site and on the various pages of the Site.

This technology enables www.nordstad-turnverain.lu to evaluate visitors’ responses to the Site and the effectiveness of its actions (e.g. the number of times a page is opened and the information consulted), as well as the User’s use of the Site.

The external service provider may collect information about visitors to the Site and other websites using these tags, compile reports on Site activity for www.nordstad-turnverain.lu, and provide other services relating to the use of the Site and the Internet.

Any dispute relating to the use of the www.nordstad-turnverain.lu website is subject to Luxembourg law. Except in cases where the law does not permit it, exclusive jurisdiction is attributed to the competent courts.